Information We Collect

We collect different types of information depending on how you interact with our platform. Some data you provide directly, while other information is gathered automatically as you use our services.

Information You Provide Directly

• Account registration details including full name, email address, phone number, and company information
• Payment information such as billing address and payment method details (processed securely through third-party providers)
• Budget data, financial planning information, and departmental records you enter into the system
• Communications when you contact our support team at [email protected]
• Profile settings and preferences you configure within your account

Information Collected Automatically

• Device information including IP address, browser type, operating system, and device identifiers
• Usage data such as pages visited, features accessed, time spent on platform, and interaction patterns
• Technical data including login timestamps, system errors, and performance metrics
• Location data based on IP address for service optimization and security purposes

How We Use Your Information

Your data helps us deliver, improve, and personalize our budgeting services. Here's what we do with the information we collect:

We don't sell your personal information to third parties. We only share data as described in this policy or with your explicit consent.

Data Storage and Security

Protecting your financial data is our top priority. We implement multiple layers of security to keep your information safe.

Security Measures

• 256-bit SSL/TLS encryption for all data transmission between your device and our servers
• AES-256 encryption for data at rest in our databases
• Multi-factor authentication options for enhanced account protection
• Regular security audits and vulnerability assessments conducted quarterly
• Access controls limiting employee access to data based on role requirements
• Automated backup systems with encrypted storage in separate geographic locations
• 24/7 monitoring systems detecting suspicious activity and potential breaches

Despite our efforts, no online platform can guarantee absolute security. You're responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access to your account, contact us immediately at [email protected].

Data Sharing and Third Parties

We work with trusted partners who help us operate our platform. These third parties only access data necessary for their specific functions and are bound by strict confidentiality agreements.

Service Providers We Work With

• Payment Processors: Handle payment transactions securely (they never access your full payment card details)
• Cloud Infrastructure: Provide hosting and data storage services with enterprise-grade security
• Email Services: Deliver transactional emails and important account notifications
• Analytics Platforms: Help us understand usage patterns to improve our platform (data is anonymized)
• Customer Support Tools: Enable our team to respond to your inquiries efficiently

We may also disclose information when required by Vietnamese law, in response to legal processes, or to protect our rights and the safety of our users.

Your Privacy Rights

Under Vietnamese law, specifically Decree 13/2023/ND-CP, you have specific rights regarding your personal data. We've made it straightforward to exercise these rights.

Data Retention Periods

We keep your information only as long as necessary for the purposes outlined in this policy or as required by Vietnamese law.

Retention Schedule

• Active Account Data: Retained while your account remains active and for 90 days after closure
• Financial Records: Maintained for 5 years after transaction date as required by Vietnamese accounting regulations
• Support Communications: Kept for 3 years to maintain service quality and resolve disputes
• Marketing Consent: Retained until you withdraw consent or for 2 years of inactivity
• Technical Logs: Stored for 12 months for security and troubleshooting purposes
• Legal Hold Data: Preserved indefinitely when required for ongoing legal proceedings

After retention periods expire, we securely delete or anonymize your data so it can't be associated with you personally.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance functionality and understand how you use our services. Most cookies we use are essential for the platform to work properly.

Types of Cookies We Use

• Essential Cookies: Required for authentication, security, and basic platform functionality (you can't opt out of these)
• Performance Cookies: Help us understand which features are most used and where improvements are needed
• Preference Cookies: Remember your settings and choices to personalize your experience
• Analytics Cookies: Provide aggregated data about platform usage patterns

You can control cookie settings through your browser preferences. Keep in mind that blocking certain cookies may affect platform functionality. We don't use third-party advertising cookies.

International Data Transfers

While our primary operations are in Vietnam, some of our service providers operate globally. When we transfer data internationally, we ensure appropriate safeguards are in place.

For users based in Vietnam, we prioritize keeping data within Vietnamese jurisdiction whenever possible, particularly for sensitive financial information.

Children's Privacy

NotelyToolNet is designed for business use and is not intended for individuals under 18 years of age. We don't knowingly collect personal information from children.

If you believe we've inadvertently collected information from someone under 18, please contact us immediately at [email protected] and we'll delete the data promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through:

• Email notification to your registered account email address
• Prominent notice on our platform homepage
• In-app notification when you next log in

For minor updates that don't materially affect your rights, we'll update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

Your continued use of NotelyToolNet after policy updates indicates your acceptance of the revised terms. If you disagree with changes, you may close your account before the new policy takes effect.

Complaints and Disputes

If you have concerns about how we handle your personal data, we want to resolve them quickly. First, contact us directly at [email protected] with details of your concern.

If you're not satisfied with our response, you have the right to lodge a complaint with the relevant Vietnamese data protection authority. You can contact the Department of Cybersecurity and High-tech Crime Prevention and Control under the Ministry of Public Security.

We commit to working cooperatively with data protection authorities and complying with any guidance or requirements they provide regarding your personal information.